Shipping Information

Shipping Areas

We deliver throughout Bangladesh, including:

• Dhaka City: All areas within Dhaka Metropolitan
• Dhaka Suburbs: Gazipur, Narayanganj, Savar, and surrounding areas
• Major Cities: Chittagong, Sylhet, Rajshahi, Khulna, Barishal, Rangpur, Mymensingh
• District Towns: All district headquarters and major towns
• Sub-districts: Upazila and rural areas (delivery time may vary)

Delivery Timeframes

* Business days exclude Fridays and public holidays in Bangladesh. Delivery times may be extended during festivals or adverse weather conditions.

Shipping Costs

Shipping Partners

We work with trusted courier services across Bangladesh to ensure safe and timely delivery:

• Pathao Courier
• Redex
• Sundorban Courier
• SA Paribahan
• eCourier

The courier service used for your order will depend on your location and product availability.

Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive an SMS and email notification when your order has been dispatched with tracking information.

Processing Steps:

1. Order Placed: You receive an order confirmation via SMS and email
2. Payment Verified: Your payment is confirmed (for online payments)
3. Order Packed: Your items are carefully packed
4. Shipped: Order is handed to courier with tracking number
5. Out for Delivery: Courier is on the way to your address
6. Delivered: Package delivered to your doorstep

Order Tracking

Once your order is shipped, you will receive:

• SMS notification with tracking number
• Email with courier details and tracking link
• Ability to track your order through our website or courier's website

You can check your order status anytime by logging into your account and viewing your order history.

Cash on Delivery (COD)

We offer Cash on Delivery for most locations in Bangladesh. With COD:

• Pay when you receive your order
• Inspect the package before payment
• Available for orders up to ৳50,000
• No additional COD charges

Note: COD availability may vary based on your location and order value.

Delivery Instructions

To ensure smooth delivery:

• Provide accurate and complete delivery address
• Include landmark or building name for easy location
• Ensure contact number is active and reachable
• Be available at the delivery address during business hours
• Have exact cash ready for COD orders

Failed Delivery Attempts

If the courier is unable to deliver your order:

• You will receive a call/SMS notification
• The courier will attempt delivery up to 3 times
• You can reschedule delivery by contacting the courier
• After 3 failed attempts, the order will be returned to us
• Refunds for returned orders will be processed within 7-10 business days

Special Circumstances

Festival Seasons

During Eid, Pohela Boishakh, and other major festivals, delivery times may be extended by 2-3 days due to high volume and courier service schedules.

Adverse Weather

During floods, cyclones, or other natural calamities, deliveries to affected areas may be delayed or temporarily suspended for safety reasons.

Political Unrest/Hartals

During hartals or political instability, courier services may be disrupted. We will keep you informed of any delays.

International Shipping

Currently, we do not offer international shipping. We only deliver within Bangladesh. We are working to expand our services internationally in the future.

Need Help?

If you have questions about shipping or need to modify your delivery address, please contact our customer service: