Returns & Refunds Policy

Return Window

You have 7 days from the date of delivery to return eligible items. Returns requested after 7 days will not be accepted except in cases of manufacturing defects.

Eligibility for Returns

Items That Can Be Returned:

• Items with manufacturing defects or damage
• Wrong item received (different from what you ordered)
• Size or color mismatch (if we sent the wrong variant)
• Items that don't match the product description

Return Conditions:

To be eligible for a return, items must meet the following conditions:

• Items must be unused, unworn, and unwashed
• Original tags and labels must be attached
• Items must be in original packaging (if applicable)
• No signs of perfume, makeup, or other external substances
• Accompanied by the original invoice

Non-Returnable Items

The following items cannot be returned:

• Intimate Apparel: Underwear, lingerie, swimwear (for hygiene reasons)
• Customized/Personalized Items: Items made to order or customized per your request
• Sale Items: Products purchased during clearance or final sale events (unless defective)
• Accessories: Earrings, cosmetics, and other personal care items (unless defective)
• Gift Cards: Non-returnable and non-refundable
• Items Without Tags: Products with removed or damaged tags

How to Return an Item

Step 1: Contact Us

Initiate a return by contacting our customer service within 7 days of delivery:

• Email: returns@zahan.com
• Phone: +880-XXXX-XXXXXX
• WhatsApp: +880 1XXX-XXXXXX

Provide your order number, reason for return, and photos of the item (if defective/damaged).

Step 2: Return Authorization

Our team will review your request and provide a Return Authorization (RA) number if approved. You will also receive instructions on how to return the item.

Step 3: Pack the Item

• Ensure the item is in its original condition with tags attached
• Include the original invoice in the package
• Write the RA number clearly on the package
• Pack securely to prevent damage during transit

Step 4: Ship the Item

For Defective/Wrong Items:

• We will arrange for pickup at no cost to you
• Our courier partner will collect the item from your address

For Size/Preference Changes:

• Customer is responsible for return shipping costs
• Ship to our return address (provided via email)
• Use a trackable shipping service

Step 5: Inspection & Processing

Once we receive your return, our team will inspect the item (typically within 2-3 business days). We will notify you of the approval or rejection of your refund/exchange.

Exchanges

We happily offer exchanges for size or color variations of the same product, subject to availability.

Exchange Process:

1. Contact us with your exchange request
2. Confirm availability of the desired size/color
3. Return the original item following the return process
4. We will ship the exchanged item once we receive and inspect the original

Exchange Shipping: If the exchange is due to our error (wrong item sent), we cover all shipping costs. For preference changes, you cover the return shipping, and we cover the shipping of the exchanged item.

Refunds

Refund Processing Time

Once your return is approved, refunds will be processed within 7-10 business days.

Refund Methods

Partial Refunds

In some cases, only partial refunds may be granted:

• Items with obvious signs of use
• Items returned more than 7 days after delivery (at our discretion)
• Items not in original condition or missing tags
• Any item returned without prior authorization

Damaged or Defective Items

If you receive a damaged or defective item:

1. Immediately contact us (within 48 hours of delivery)
2. Provide photos showing the damage/defect clearly
3. Do not use or wash the item
4. We will arrange free pickup and offer a replacement or full refund

Lost or Missing Items

If your order shows as delivered but you haven't received it:

• Check with family members or neighbors
• Verify the delivery address on your order
• Contact the courier service with your tracking number
• Contact us within 48 hours if you cannot locate the package

We will investigate with the courier and provide a replacement or refund if the package is confirmed lost.

Cancellations

Before Shipment

Orders can be cancelled free of charge before they are shipped. Contact us immediately if you wish to cancel. If the order has already been dispatched, standard return procedures will apply.

After Shipment

Once shipped, you can refuse delivery and the order will be returned to us. Refunds for refused orders will be processed within 7-10 business days. For COD orders, there is no charge. For prepaid orders, the full amount will be refunded.

Store Credit

Instead of a refund, you may opt for store credit of equal value. Store credit:

• Is processed immediately upon return approval
• Has no expiration date
• Can be used for future purchases
• Cannot be redeemed for cash

Questions?

If you have any questions about our return policy or need assistance with a return:

Our customer service team is here to help make your return or exchange process as smooth as possible.